Our Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

Gift cards
Downloadable software or digital products
Personal care or haircare products that have been opened or used (for hygiene reasons)

Proof of Purchase

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

Only partial refunds may be granted for:

Any item not in its original condition, damaged, or missing parts not due to our error
Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you by email that we have received your returned item. We will also confirm whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit automatically applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take time before your refund is officially posted.
Next, contact your bank. Processing times vary.
If you have done all of this and still have not received your refund, please contact us at mail@joseph-hair.co.uk.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at mail@joseph-hair.co.uk and return it to:

Joseph Hair Salon
117 St Margarets Road
Twickenham
TW1 2LH

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be issued to you.
If the item was not marked as a gift, or the gift giver had the order sent to themselves, we will refund the gift giver directly.

Shipping Returns

To return your product, please mail your product to:

Joseph Hair Salon
117 St Margarets Road
Twickenham
TW1 2LH

You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted.
For higher-value items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without proof of postage.

Need Help?

For questions related to refunds and returns, please contact us at:
mail@joseph-hair.co.uk
020 8891 3939

Returns

Products are not offered on a sale or return basis. However, Products that have been ordered in error will normally be accepted for return within 7 days from the date of purchase, provided they arrive back to us in perfect, re-saleable condition. Also, Products which are damaged in transit may be returned provided you notify us of the damage within 3 working days of delivery.
When you return a Product to us because you have ordered it in error, we will process the refund due to you as soon as possible and, in any case, within a reasonable time of the day you have sent us back the Products in perfect condition. In this case, we will refund the price of the Product in full, excluding the cost of sending the item to you. You will be responsible for the cost of returning the item to us.
When you return a Product to us for any other reason (for instance, because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you. We will also refund the costs you incur in sending the Products back to us by 1st class post, but if you choose to send them recorded delivery the extra costs of that will be borne by you.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.