Please ensure you are able to arrive on time for your appointment as your stylist will often be fully booked; if you arrive more than 15mins late they may not have enough time to carry out your service.
Please note we require 24 hour notice to cancel or change an appointment at the salon. We may charge 50% of the cost of the service on all technical services if 24 hours notice is not received before a cancellation or a no show.
Feedback & Complaints+
If you are dissatisfied with any part of your service at Joseph’s Twickenham Tw1 or you just want to tell us how much you enjoyed it, please email us – we are always happy to help.
Why not treat someone! Joseph’s Gift Certificates can be purchased at our salon in St Margaret’s or Twickenham and redeemed against all haircuts; technical services, hair treatment services and hair care products in the salon. Whether it’s five pounds towards a hair product; twenty pounds towards a hair treatment or a hundred pounds towards a haircut and hair colour.
We can also put together a salon Gift Box containing a variety of Kerastase, Nashi, Keune Hair care products, hand-selected by one of our salon stylists to reflect your recipient’s hair requirements. Please visit one of our salons in Twickenham or St. Margaret’s or call our reception to purchase either Gift Certificates or Gift Boxes. We are able to send the items out for you (with an additional P&P charge).
We recommend that all hair appointments are booked in advance, either by phone or by using our online booking system – walk-in haircuts and hair colours may also be obtainable on the day.