we make every attempt to ensure that you are satisfied with your experience at joseph’s hair salon. in the event that you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed. refund all services are non refundable but we will be more than happy to schedule a corrective service free of charge. the service must be a mistake from the service provider... not something you might have changed your mind (after the service has been performed).  in case of a disagreement, a redo must be validated by management. you have 48 hours to contact the salon to receive a complimentary service to adjust any dissatisfaction.  corrective services will not be allowed 5 days past initial service date. it is important you contact the salon as soon as you are unhappy so we can schedule you as soon as possible for a corrective service. please keep in mind, using box colour or going from darker to lighter tones may result in more than one service to achieve your desired result. right to refuse service   joseph’s hair salon reserves the right to refuse service to anyone demonstrating inappropriate behaviour to any member of our staff.   return policy   we are happy to return any retail products you purchased within 7 days of original purchase. no cash value is given and an in salon credit will be issued.   48 hour cancellation policy   we understand that due to your busy schedule you may have to cancel or change an appointment with us. in order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation or rescheduling at least 48 hours prior to the appointment. if an appointment is re-scheduled 3 individual times within the 48 hour window you will be placed on a walk-in basis only. this is so that we may have ample time to fill the appointment time should you need to cancel your service. appointments that are cancelled less than 48 hours prior will result in a £50 fee charged on your next service.   no show   in order to respect the time of our stylists, if an appointment is no showed you will be subject to a £50 no show fee and serviced on a walk-in only basis. please be advised if you no show on a re-do reservation we will not be able to schedule a new reservation free of charge.   late   please be courteous to your artist and other clients. if you are more than 15 minutes late for your appointment we may have to reschedule your appointment. joseph hair salon is a family friendly studio, however, all children under the age of 13 must be accompanied by an adult at all times. if a child under the age of 18 is receiving a service, a consent form must be signed prior to the service is performed.   methods of payment   josephs hair salon accepts visa, master card and cash.   reservations   you may request a reservation by calling the salon or via our website.   online scheduling   your request will be scheduled based on stylist availability. your request is not approved until you receive confirmation from josephs hair salon.   head lice   it is against studio policy to perform services on clients with head lice. if a client has been diagnosed with head lice while receiving a service in the salon we would not be able to complete the service the same day. we would be able to complete the service within 48 hours once the head lice treatment has been completed.   gift certificate policy   gift certificates are valid for up to one year from the date of purchase and must be presented at time of service.   copies of gift certificates are not acceptable. please call josephs hair salon concerning lost gift certificates.   all gift certificates are non-refundable.   gift certificates are not redeemable for cash.   gift certificates are valid at joseph’s hair salon only for all products and services available.   privacy   information collected from this site is only used if we need to contact you for further information regarding your appointment. we greatly appreciate your cooperation in providing us with your contact information

If you are dissatisfied with any part of your service at Joseph’s Twickenham Tw1 or you just want to tell us how much you enjoyed it, please email us – we are always happy to help.

Why not treat someone! Joseph’s Gift Certificates can be purchased at our salon in St Margaret’s or Twickenham and redeemed against all haircuts; technical services, hair treatment services and hair care products in the salon. Whether it’s five pounds towards a hair product; twenty pounds towards a hair treatment or a hundred pounds towards a haircut and hair colour.

We can also put together a salon Gift Box containing a variety of Kerastase, Nashi, Keune Hair care products, hand-selected by one of our salon stylists to reflect your recipient’s hair requirements. Please visit one of our salons in Twickenham or St. Margaret’s or call our reception to purchase either Gift Certificates or Gift Boxes. We are able to send the items out for you (with an additional P&P charge).

We recommend that all hair appointments are booked in advance, either by phone or by using our online booking system – walk-in haircuts and hair colours may also be obtainable on the day.