Terms & Conditions


Cancelation Policy

Your appointments are very important to  JOSEPH’S team; each appointment is reserved especially for you. At JOSEPH’S we understand that circumstances may change and booking amendments may be necessary, therefore we respectfully request 24 hours notice for cancellations.

Strict 24 hour cancellation policy  

Please understand that when you forget to cancel your appointment within the 24 hour cancellation time we miss the opportunity to fill that time, therefore customers awaiting appointments miss the opportunity to receive our services. A 48 hour appointment reminder is sent via email message as we understand that appointments may have been made in advance. Since the appointments are made individually for you, a cancellation fee will apply

Less than 24 hours notice will result in a 25% charge, if a multiple service or group appointment is cancelled a 25%charge per service will be made.

“No Shows” will be charged at 100% of the reserved service amount.

Gift Voucher Terms & Conditions

Once issued the value on the Josephs Gift Card can be used as full or part payment at any Joseph’s Salon.

The gift voucher/ card  can be loaded with any value between £100 and £200. The maximum value stored on the card/ voucher  is £200.

The monies on the card/ voucher cannot be exchanged for cash. Any remaining balance will be stored on the card and may be used to pay for future purchase.

Any additional cost exceeding the value of this voucher will be paid by the redeemer.

All monies on the card must be used by the expiry date which is 12 months from the date the card was issued. Any balance left on the card after 12 months of not being used will be deducted.

You should treat this card as cash - it cannot be replaced if lost.

This gift voucher will be considered null and void without the Expiry Date and Authorised Signature being filled up, seal and other authentication signs or if tampered.

Please be aware that if you select 'Standard Recorded' delivery and the item goes missing in the post, we will investigate for you and provide you with the relevant information but we are not liable to replace, compensate or refund any funds that may have been lost. you may collect your gift card from any Josephs hair salon (Twickenham or St Margarets). Alternatively      you can purchase gift card online from www.joseph-hair.co.uk then you will receive email confirmation of purchase with serial number of the gift card.

To check the remaining balance on your card call  02088913939  or email us at mail@joseph-hair.co.uk  referencing your unique gift card serial number. Calls are charged at local rate.

The card is not a credit, debit or cheque guarantee card. Joseph Hair  reserves the right to amend these terms and conditions at any time or with draw the card on reasonable notice. 

In the event of any dispute, the decision (Joseph hair ) is final. Your statutory rights are not affected.

Online Booking Terms & Conditions

We would like to ensure that your appointment at the salon runs as smoothly as possible. Please read our booking rules and guidance so that you get the most from your visit to us.

    We will contact you to discuss any alterations to your appointment

    Prices are intended as guide only. You will be charged for the services you receive, which may differ from the services you have booked.

    Prices do not include any promotions, offers or discounts that you may be entitled to eg Recommended Friend, Colour Sale, etc.

    Bookings made online may need to be slightly amended to fit in with salon time slots and stylists commitments. Please ensure that we have a current contact phone number for you (preferably a mobile!)

    For our younger guests (under16) we offer “off peak” rates Monday to Thursday 9am to 5.15pm.

    If you miss your appointment or cancel it with less than 24 hours’ notice, we may charge you.

If you are unable to find the availability that you are looking for, don't worry , just give us a ring and our Reception Team will do their very best to find an appointment to suit your needs!

Colours & Perms

    When booking your colour or perm, please remember to book either a Cut & finish, or a blow dry to go with it.

    If you are booking for a colour service   you will need a skin test 48 hours before you have the full treatment.Tests are available without an appointment and are free. Failure to have a skin test may result in us being unable to carry out your treatment(s).

    Colour corrections and transformations – sometimes changing your colour is easy, other times it’s more complicated. We recommend that you contact the salon for advice before making your reservation.

    For a quotation for transformations or corrections please visit the salon for a consultation. Alternatively we will happily offer a price range by telephone.

Special Occasions

Bridal Hair and hair for special occasions is something of a specialty, and we would re-suggest that these should be booked through the Salon Reception Team who can advise on the best stylist to meet your requirements.

Retail Products Refund & Exchange Policy

Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Joseph’s Salon . We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. Due to some products containing sell-by or used-by dates we can not except returns after 14 days of purchase. Proof of purchase for your item is required always.  This does not affect your statutory rights.

Course & Membership Terms  &  Conditions

All courses are valid for one year form date of purchase any courses which have not been used with in the year will be void,  All courses must be paid in full at time of booking and completed within 12 months and are non-refundable.  Missed appointments will result in treatments being deducted from your course.


Please be aware that a credit card number is required to reserve your appointment.

We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. We kindly ask that you give us 24 hours notice if you need to cancel your appointment. If 24 hours notice is not given, you will be charged 50% of the al a carte service fee. Missed appointments or “no shows” are subject to a charge in the amount of the full al a carte service.

Cancellations and “no shows” leave gaps in our schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others.

Due to scheduling commitments to other clients’ schedules, we may need to reschedule any appointment for which you are more than 10 minutes late.

We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask

Privacy Policy

This privacy notice explains how Glitterati looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you.  This notice explains how we do this and tells you about your privacy rights and how the law protects you.


  • What information we collect about you
  • How information about you will be used
  • Marketing
  • Employment
  • How long your information will be kept for
  • Where your information is kept
  • Access to your information and correction
  • Cookies
  • Other websites
  • Changes to our privacy notice
  • How to contact us

What information we collect about you

We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.

The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.

For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.

How information about you will be used

In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:

  • To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments
  • When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
  • When you consent to it: we will always ask for your consent to hold and use health and medical information.

We will therefore share your information with:

  • Providers of our salon software system [saloniq Software Limited]
  • Mailing houses [Mailchimp, PayPal]
  • Suppliers of our website

We have rigorous data protection and security policies in place with all our suppliers.

Some of the people working in our salon are self-employed.  Where software systems and reception facilities are shared, our self-employed colleagues will have access to your information if required for delivery of treatments.

We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.


We would like to send you information about products and services which may be of interest to you.  We will ask for your consent to receive marketing information.

If you have consented to receiving marketing, you may opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services.  If you no longer wish to be contacted for marketing purposes, please contact the Data Manager via email admin@joseph-hair.co.uk


The information we collect about job applicants is the minimum required to process an application: Name, Job applied for Contact telephone number.

For employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.

How long your information will be kept for

Unless you request otherwise, we will keep your information to contact you no more than three times per year for a maximum of 1 year from your last visit to the salon.

After two years we will delete all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years).

Information about unsuccessful job applicants will be deleted/shredded after four months.

See our data retention policy for further information, including employee data.

Where your information is kept

Your information is stored within the European Economic Area on secure servers provided by Shortcuts Software Limited.  Any payment transactions are encrypted.  Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.

Access to your information and correction

You have the right to request a copy of the personal information that we hold about you.  This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.

If you would like a copy of some or all of your personal information, please contact the Managing Director 5 york street Twickenham TW1 3JZ. We want to make sure that your personal information is accurate and up-to-date.  You may ask us to correct or remove information you think is inaccurate.

You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.


We email e-newsletters to inform you about products, services and treatments provided by our salon.  You have the opportunity to unsubscribe from e-newsletters at any time.

E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity.  We use this information to refine future email campaigns and provide you with more relevant content based around your activity.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This is used to track visitor use of the website and to compile statistical reports on website activity.  For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  However, in a few cases some of our website features may not function as a result.

See our cookies policy here.

Other websites

Our website includes links to other websites (Shortcuts Software, PayPal and MailChimp).  This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.

Changes to our privacy notice

We keep our privacy notice under regular review and we will place any updates on this webpage.  This privacy notice was last updated on May 2019

How to contact us

Please contact us if you have any questions about our privacy notice or information we hold about you: